Max Methodology Status

Affects Workflows, Conversations

1. Resolved · Nov 13, 9:20 AM CST

   The Conversations issue has been resolved, and the service is now operating as expected.

2. Degraded · Nov 13, 8:25 AM CST

   We are currently investigating an issue affecting the Conversations module, where some users across multiple locations may be unable to load messages. Our team is actively working to identify the cause and restore normal functionality. We will continue to monitor the situation and provide further updates as more information becomes available.

Affects Bulk Actions

1. Resolved · Nov 2, 2:00 PM CST

   Issue is resolved now and contact imports are working fine.

2. Degraded · Nov 2, 12:10 PM CST

   We are investigating reports of contact imports remaining in the processing state and not completing for some users. This affects imports through Contacts → Bulk Actions. We’ll share updates as more information becomes available.

Affects Voice AI

1. Resolved · Oct 16, 7:05 AM CDT

   The issue has been resolved, and Voice AI agents are now able to answer live calls as expected. The service has been restored to normal operation.

2. Degraded · Oct 16, 3:45 AM CDT

   We are investigating an issue affecting Voice AI agents, which are currently unable to answer live calls. The issue began around 8:45 AM UTC following a feature deployment. The initial investigation identified a missing import that disrupted the connection to a third-party provider. Our team is working on a fix. We will provide further updates as progress is made.

Affects Calendars

1. Resolved · Oct 8, 4:45 AM CDT

   The issue has been resolved. The team restored the processing of appointment-related events and validated that workflow triggers are firing as expected.

2. Degraded · Oct 8, 4:01 AM CDT

   We are currently investigating an issue affecting workflow triggers related to appointment creation and status changes. Our engineering team is actively working to restore normal processing and validate the fix. We will provide another update as soon as we have more information.

Affects Companies, Conversations

1. Resolved · Oct 8, 4:37 AM CDT

   Issue stands resolved now and all the services are working as expected.

2. Degraded · Oct 8, 2:49 AM CDT

   Impact on Contacts: From the Contacts side, we generate custom events for Contact Merge. We’re currently exploring how to recover the impacted data and safely retrigger these events from our end. On the consumption side, from contacts-update-events, we only consume appointment-related events (Created/Updated/Deleted) for CDP activity logs and ES indexing. Both flows are idempotent/safe and can handle these events being retriggered. Impact on SmartList: Since the Workflow and calendar appointment and attendee events were missed, this would return incorrect result for customers in the SmartList. Replay of these events would fix these as the workers are idempotent. There were other services impacted as well during the timelines mentioned above.

Affects Phone service

1. Resolved · Oct 7, 10:30 PM CDT

   This issue is resolved now and services are working fine.

2. Degraded · Oct 7, 8:00 AM CDT

   We are investigating an issue affecting WhatsApp Coexistence where echo messages are failing to sync for some contacts without WhatsApp usernames. Our team is working to resolve the issue and will share updates as more information becomes available.

Affects Opportunities

1. Resolved · Sep 24, 9:30 AM CDT

   Opportunity actions have been restored, and the issue is now resolved. The fix has been deployed to production, and the affected functionality is working normally.

2. Degraded · Sep 24, 8:30 AM CDT

   We are currently investigating an issue affecting Opportunity-related actions. The Find, Create, and Update Opportunity actions are currently impacted. Our team is working on a fix, and we'll share another update as soon as we have more information.

Affects Social Media

1. Resolved · Sep 23, 8:15 AM CDT

   We're back! Thanks for bearing with us — the issue causing Third-Party Threads Integration Impacting Social Planner has now been resolved. Thanks again for your patience!

2. Degraded · Sep 23, 4:30 AM CDT

   We are currently experiencing an issue with our third-party Threads integration, impacting Threads-related functionality in Social Planner and other areas across the product.

Affects Forms

1. Resolved · Sep 21, 6:55 PM CDT

   We're back! Thanks for bearing with us — the issue causing UTM parameters for hidden fields not to populate on the Contact Record has now been resolved. Thanks again for your patience!

2. Degraded · Sep 21, 10:48 AM CDT

   Team is currently look into it

Affects Voice AI

1. Resolved · Sep 11, 11:30 AM CDT

   One of our s2s model - Gemini-3.1-flash-live-preview is facing some downtime we're investigating it to restore the service with google.

Affects Contacts

1. Resolved · Sep 10, 9:00 AM CDT

   The issue affecting data synchronization across Contacts and Smartlists has been resolved. Our team identified the root cause and restored normal synchronization. All delayed updates have been processed, and no data was lost during the incident.

2. Degraded · Sep 10, 7:00 AM CDT

   We are running down issues in data sync across contacts and smartlists. Our team is actively working to identify the root cause and restore normal synchronization as quickly as possible. We will provide another update as soon as more information is available.

Affects Calendars

1. Resolved · Sep 2, 6:30 AM CDT

   The issue has been resolved, and affected services are now operating normally. Team has implemented a fix and verified that service has been restored. We will continue to monitor the system to ensure ongoing stability.

2. Degraded · Sep 2, 2:00 AM CDT

   We identified an issue that affected appointment data visibility across certain views and reports between 12:30 PM and 2:30 PM IST. The issue has been resolved, and we are actively backfilling the affected data. We'll continue to provide updates as progress continues.

Affects Calendars, Opportunities, Contacts

1. Resolved · Sep 1, 12:55 PM CDT

   The issue affecting Opportunities, Contacts, Calendar, and Conversations has been resolved. All affected modules are now functioning normally. We have confirmed that the system is operating as expected and will continue to monitor for any further issues.

2. Degraded · Sep 1, 12:40 PM CDT

   Contacts and Opportunities are now working as expected. We are continuing to monitor the system. We’ll provide another update as soon as we have further information.

3. Degraded · Sep 1, 11:35 AM CDT

   We’re investigating an issue affecting calendar, opportunities, contacts and several related features. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update as soon as we have more information.